Video: Preparing for the future of customer experience in the age of AI | Duration: PT59M48S | Summary: Preparing for the future of customer experience in the age of AI | Chapters: Welcome and Introductions (2s), Panel Introductions (30s), AI in Customer Support (187s), Scaling Customer Experience (323s), Evolving Customer Experience (420s), Implementing Quack AI (768s), AI Agent Implementation (939s), Cautious AI Implementation (1003s), Expanding AI Implementation (1161s), Addressing AI Concerns (1300s), AI Empowering Teams (1432s), Implementing AI Solutions (1581s), Evolving Support Roles (1800s), AI Hiring Insights (2273s), Analyzing Agent Handovers (2824s), AI Training Requirements (3021s), Maintaining Human Touch (3283s), Implementing AI Successfully (3394s)