Video: The power couple: AI + humans for smarter customer service | Duration: PT44M8S | Summary: The power couple: AI + humans for smarter customer service | Chapters: Welcome and Introduction (14s), AI and Human Collaboration (41s), AI in CX (145s), AI for CX Benefits (308s), AI-Human Collaboration Strategy (520s), AI Adoption Journey (697s), AI Agent Design (1004s), Human-AI Collaboration (1191s), AI Assisting Humans (1358s), Prompt Engineering Importance (1660s), AI-Human Agent Collaboration (1846s), AI Customer Service KPIs (2021s), AI Agent Training (2142s), GDPR Compliance Strategies (2279s), Tracking Inquiry Types (2364s), AI Tone Detection (2464s), Closing and Thanks (2592s)